How does Mirabelli describe the purpose of this chapter? explores constructed ways of “reading” texts along with the verbal, “performances” and other manipulations of self-presentation that characterize interactive service work, help to diverse positive view of people working as service workers
According to Mirabelli, what does being literate mean when a waiter is using the menu at Lou’s? knowing the process and ingredients in food production, understanding the dictionary definition or standard cook book recipe of food production vs how Lou’s prepares it, social and cultural embedded text
How do waiters “get the jump” in fine dining restaurants, and why, according to Mirabelli, do these waiters do this? when menus are in foreign languages, waiters get the jump by understanding magic words and letting server choose more for them than it being the customers’ responsibility, results in food being ordered because words using to describe food is knowledgeable and sounds good, they want to do this because it puts the waiter in charge vs the customer in charge, upscales because tip, not a job where people last long who aren’t smart
for those who have not read his article, others see service workers as stupid, those who can’t get “real jobs”
gap is writing for other academics to advocate that servers use practical literacy to their advantage, literacy is bigger than the classroom and people already have naturally and do it in the working world
motivation: money, discourse comm belonging for students
TMM 51-62
social and economic differences between human groups- race, class, sex rise from inherited and inborn distinctions
demonstrate both scientific weaknesses and political contexts of deterministic arguments
science is what it is and we form opinions and hypothesis around it
is intelligence all in the head?
fallicies- abstract concepts into entities and ranking
theologians asking if women have a soul, scientists ready to refuse them a human intelligence
Socrates and Zopyrus
George Eliot appreciated the speical tragedy that biological labeling imposed upon members of disadvantaged groups, expressed it for people like herself—women of extraordinary talent. “I would apply it more widely—not only to those whose dreams are flouted but also to those who never realize that they may dream.”
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